Shopify Support Ticket and HelpDesk Solution

Welcome to HelpZenith, your all-in-one support solution. We empower businesses to simplify support, making it efficient and user-friendly. Experience a new era in customer satisfaction.

The Ultimate Support Ticket and Helpdesk Toolkit

Experience the future of customer support with HelpZenith. Explore our key features below and see how they can transform your support workflow.

Powerful Ticketing

Effortlessly manage customer inquiries with our intuitive ticketing system. Assign, prioritize, and track support tickets with ease, ensuring that no issue goes unresolved.

Multichannel Support

Provide seamless customer interactions through our multichannel support, including email and customer support portal. Reach your customers where they are, promptly addressing queries.

Insightful Reporting

Gain a clear understanding of support activities with our insightful reporting feature. Access valuable data and analytics to make informed decisions and optimize your support processes.

Unlock Enhanced Support Capabilities

Explore our suite of powerful features designed to streamline your support operations and elevate customer satisfaction.

Smart Sorting

Effortlessly organize and filter tickets according to your preferences with our advanced ticket sorting.

Saved Reply

Save common replies for one-click responses when managing customer tickets.

Auto Close Ticket

Automatically close tickets after a defined time of customer inactivity, with optional auto-response messages.

Multiple Agent

Empower your team by registering each staff member of your store as an agent for efficient ticket handling.

Email Notification

Tailor email notifications for admin, agents, and customers with the ability to customize and enable or disable each.

Seamless Onboarding

Simplify initial setup and effortlessly manage your support system with our user-friendly platform.

The Complete Customer Support Suite

Explore our dynamic features below, each designed to empower your support process. Discover how you can tailor your support experience to meet your unique needs.

Customer Portal

Enhance customer interaction with our Customer Support Portal. Allow them to create, manage, and track their own support tickets by logging in. Seamlessly integrate this app block into any page of your Shopify store for efficient, user-friendly customer support.

Email to Ticket

Effortlessly convert customer emails into support tickets and respond seamlessly. Simplify communication and streamline issue resolution with our Email to Ticket feature. Experience a more efficient workflow and provide prompt, effective customer support, all from one convenient platform.

Workflow Automation

Optimize support operations with our Workflow feature. Automate ticket assignments, categorizations, and auto-responses, increasing efficiency and ensuring consistent, timely customer support, even during agent absences or peak times.

Frequently asked questions

Explore answers to common inquiries about HelpZenith. Find solutions to streamline your support processes and enhance customer interactions.

What is the maximum number of tickets I can create?

You can create an unlimited number of tickets with HelpZenith. We don’t place any restrictions on ticket creation, ensuring you can address all customer inquiries.

Is there a limit to the number of agents I can register?

No, there are no limits to the number of agents you can register in HelpZenith. You can onboard your entire support team to manage tickets collaboratively.

Ready to elevate your support journey?