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Frequently asked questions
Explore answers to common inquiries about HelpZenith. Find solutions to streamline your support processes and enhance customer interactions.
What is the maximum number of tickets I can create?
You can create an unlimited number of tickets with HelpZenith. We don’t place any restrictions on ticket creation, ensuring you can address all customer inquiries.
Are there any additional charges for email notifications?
No, email notifications are included in your HelpZenith subscription. You can send as many notifications as needed to keep both your team and customers informed.
How does the Customer Portal work?
The Customer Portal is your customer’s gateway to effortless support. By logging in, they can independently create, manage, and monitor their support tickets. This seamlessly integrated feature enhances their experience, offering a user-friendly platform for efficient customer support.
Is there a limit to the number of agents I can register?
No, there are no limits to the number of agents you can register in HelpZenith. You can onboard your entire support team to manage tickets collaboratively.
Can I automate ticket assignments with HelpZenith?
Yes, you can! Our Workflow Automation feature enables you to automate ticket assignments, categorizations, and even auto-responses, ensuring consistent and efficient support management.
Is this tool GDPR compliant?
Yes, HelpZenith takes data privacy seriously. Our tool is designed with GDPR (General Data Protection Regulation) compliance in mind, ensuring that customer data is handled and protected in accordance with the necessary regulations. Your customer’s information is secure and treated with the utmost care.